Shop Guide

FREQUENT ASK QUESTIONS

 

GENERAL

MEMBERSHIP & COUPON

PAYMENT

SHOPPING GUIDE

ORDERS

DELIVERY

RETURNS

PROMOTIONS

TRACK YOUR ORDER

PRODUCTS

CONTACT US

How do I create an account?
Creating an account will only take a minute and once set up you'll be able to:
Check out faster
Save frequent addresses
Track Your Order
Just click here to fill in your details and register or sign in to your account.
You will only receive marketing emails from us if you sign up for our newsletter and rest assured that we will never pass your details to any third parties.

Do I need to register before placing an order?
You do need to register before placing an order. Our registration process is fast, free, and will save you time for future purchases. Click here to register.

Why should I become a registered user?
You will not be required to re-enter your shipping or billing addresses every time you order online. Whenever you place an order, it will be delivered to the registered address on file, unless you direct us otherwise.
You can browse, shop and, if necessary, complete your order at a later time. We'll keep track of the items you've already put in your shopping bag so that when you come back later, you will not have to re-select the items again.
Note that placing items to your shopping bag for purchase at a later time does not guarantee item availability.
 
How do I change my account information?
As soon as you log on to your account with your email address and password, it will direct you to your account overview to update/edit your account information.
 
Can I change my email address in my account?
We will offer this function in the future.
 
How do I subscribe/unsubscribe to the newsletter?
To unsubscribe from our mailing list please click on the link at the base of the email you receive.  Alternatively if you are having problems or are still receiving messages from us please contact our Customer Care Team.
Please click here to contact our Customer Care Team.
 
How do I unlock my account?
Your account is locked automatically after failed several login attempts. To unlock your account, please use the links below to contact us and let us know the email address your account is registered to.
Please click here to contact our Customer Care Team.
 
How do I reset my password?
Please click here to reset your password.
 
What do I do if I have forgotten my password or my password does not work?
If you've forgotten your password, simply click here to change it. Unfortunately, for security reasons, we cannot send you your password via email.
Once you have requested a new password you must allow up to 15 minutes to receive this via email.  Please only request once, multiple requests may result in receiving multiple reset password emails.  If your new password does not work please use the links below to contact our Customer Care Team for assistance.
 
Click here to contact our Customer Care Team.